Shelly Wexler tells her supervisor, Rob Levine, that having to care for her aging mother is forcing her to leave work early and is making her feel increasingly “stressed out.” Rob refers her to the company’s EAP, but he also tries to convince her to put her mother in a home for the aged and even gives her some information about nursing homes in the area.
Do you think Rob is just showing ordinary concern for his employee, or do you think he is overstepping managerial boundaries? Discuss the supervisor’s role in implementing an EAP. Should a supervisor try to diagnose an employee’s personal problem? Why or why not?